Privacy Policy

1. Introduction

CENTRATALK AI SOLUTIONS (“CentraTalk”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, process, store, and protect information when you use our website, voice AI consulting and engineering services, and related offerings.

2. Information We Collect

Information you provide

• Name
• Email address
• Phone number
• Business information
• Information submitted through forms or demos

Information collected through voice AI services we operate

• Caller phone numbers
• Call recordings
• Call transcripts
• Conversation history
• Call metadata
• AI-generated summaries
• Routing and interaction data

Automatically collected information

• IP address
• Browser and device information
• Usage metrics
• Cookies and analytics information

3. How We Use Information

• Deliver consulting and voice AI engineering services
• Generate summaries and business insights
• Improve platform performance
• Provide customer support
• Maintain security and fraud prevention
• Analyze service usage
• Meet legal obligations

4. Call Recording & Consent

Where we build or operate a voice system on a client’s behalf, the client remains responsible for obtaining any legally required consent before calls are recorded or processed. Calls may be recorded, transcribed, summarized, or processed using AI systems depending on the configuration agreed with that client.

5. Data Sharing

We may share information with service providers required for delivering services including telephony providers, customer integrations, analytics systems, and infrastructure providers. We do not sell personal information.

6. Data Retention

Data retention periods are customer-configurable and may vary depending on service configuration, contractual obligations, and operational requirements.

7. Security

We implement reasonable technical and organizational measures to protect information. However, no system can guarantee absolute security.

8. Cookies & Analytics

We may use cookies, analytics tools, and similar technologies to understand website usage, improve user experience, and optimize platform performance.

9. User Rights

Users may request access, correction, or deletion of personal information by contacting us.

10. Contact Us

CENTRATALK AI SOLUTIONS

Delhi, India

customersuccess@centratalk.com