Writing
What we have worked out about building voice agents that hold up outside a demo — cost models, latency budgets, escalation design, and the constraints nobody mentions until you hit them.
Cost
What a voice agent actually costs per minute
Five meters, real published rates, and a volume threshold below which you should just buy a platform. The saving at scale is real, but it is smaller than people assume.
5 min readUse case
Voice AI for businesses that do not run around the clock
The clearest return on a voice agent is not replacing your team during the day. It is answering the calls that arrive when nobody is there.
6 min readResearch
A cash-on-delivery post-mortem
One Indian D2C brand kept the numbers through a 46-day COD window. The largest loss was not parcels coming back. It was orders that never became parcels at all.
9 min read